If you encounter a question on social media channels to which you don’t have an answer, what is the best way to respond?

Hootsuite Social Marketing Certification Exam Answers 2020

(A) dismissively – if you don’t know the answer to a question, it’s likely not an important concern

(B) honestly – explain you don’t have an answer, but that you’ll get back to them with it

(C) vaguely – it’s best to avoid admitting to customers that you don’t know the answer

(D) confidently – it’s best to take your best guess at an answer, and convey it with confidence



In our social media guide, we’ll go through each of the seven main social media platforms: Facebook, Twitter, LinkedIn, Instagram, Snapchat, Pinterest, and Reddit. A social media strategy is a list of what you want to do with social media and what you expect to accomplish. It directs your decisions and tells you whether or not you’re succeeding. Depending on how you use your online presence, social media sites can be a waste of time or a source of income.


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