When dealing with negative sentiment, you should:

Hootsuite Social Marketing Certification Exam Answers 2020

(A) Ignore it, the customer will probably forget about it

(B) Check to see if the customer’s problem is the company’s fault. If not, let them know

(C) Address it quickly, and take the conversation to private messaging as needed

(D) Ask your brand advocates to target the customers message with hostile replies


2 lacking in positive or affirmative characteristics such as passion, interest, or optimism 3 indicating or prone to opposition or resistance. Predilection is a feeling-driven attitude, perception, or decision. b : a particular point of view or idea: opinion 2a : feeling. b : refined sensibility : delicate sensibility expressed in a piece of art.


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